Waiting time reduction

The challenge Coca-Cola&#39;s bottling processing plant in Uruguay is one of the most active in South America, with 27,000 points of sale and 4 distribution centers. Coca-Cola Uruguay was facing a problem with its communication between sales agents and customers, causing inaccuracies in stock control, new demands, and product distribution. This impacted negatively their operations generating an unsatisfactory customer experience. Inspired by the success of Coca-Cola in Germany using Salesforce, they asked us to help them configure and adapt Sales Cloud to improve their sales and customer service experience. The solution We integrated Google Maps to make customer deliveries more efficient and organized. Also, legacy databases were linked into Salesforce to keep all their systems in sync. This allowed Coca-Cola to significantly reduce delivery planning times, improve customer information quality and increase their sales staff productivity, providing an end-to-end visibility process to managers and sales analysts. Agents sales service improved with each visit to customers. The results <ul><li>Agent routing automation using Salesforce and Google Maps.</li><li>Visualization of in-time activities and results for managers.</li><li>Visualization of powerful sales reports using Reports and Dashboards.</li></ul>

See how Coca-Cola speeded up their vendor's productivity by 50% with Salesforce

The challenge Cydcor wanted to expand its number of active mobile campaigns without increasing the complexity of its core systems. With this in mind, Cydcor looked up to a Salesforce consulting company that could provide a team to support these new campaigns and improve the efficiency of the existing ones. Due to past successful experiences of collaboration, Cydcor decided to team up with Hikko&#39;s Salesforce services specialists. The solution Our team worked on an integrated solution that could be adaptable to any type of campaign Cydcor wanted to launch. This approach allowed us to keep the same existing code base for all campaigns by reusing previously developed features. But our team went above and beyond, optimizing the quality of the core code. Hikko developed a close partnership with Cydcor, assessing their IT team around the best use of Salesforce’s CRM capabilities and their delivery processes, promoting best practices and improving the overall development cycle. As a result, Cydcor was able to reduce its delivery planning times, reaping the benefits of agile methodologies, thus decreasing critical issues in its workflow. Cydcor continues to work with the support of Hikko&#39;s experts in the continuous improvement of their sales campaigns. The results <ul><li>Reduced delivery planning times.</li><li>Decreased critical issues on deployment workflow.</li><li>Improved core code and developed best practices for implementations.</li><li>Streamlined campaign creation process and integrated new endpoints.</li></ul>

Learn how Cydcor reduced their selling flow times, leveraging the best of Salesforce with Hikko

The challenge The American Institute of Architects has more than 94,000 members across the US. They were looking for a trusted Salesforce Partner to integrate their product offers and sales orders into the Salesforce ecosystem, using Fonteva Productivity Framework. Furthermore, AIA needed a team that could work side-by-side with their managers in creating a roadmap to get the most out of Salesforce and turn their business requirements into effective solutions to ramp up results. This involved the implementation of a series of Salesforce products, integrations with external platforms, and configuration of different automation processes. The solution We deployed a team of Salesforce specialists to provide end-to-end support in the implementation of Sales and Order Management, event setup using Experience Cloud, and Marketing Cloud setup, rollout, and integration with Sales Cloud. Furthermore, our team performed the setup and maintenance of the Fonteva Application within Sales Cloud, integrated the customer Business Flow into Salesforce using the Lightning Platform, and prepared the Marketing Journeys. The results <ul><li>Automation of product bundling and segmentation of the offering by state and city.</li><li>Unification of operations using the same Accounts and Contact Database, being Salesforce the company data hub.</li><li>Streamlined marketing processes and improved insights.</li></ul>

How AIA uses the full power of Salesforce with Hikko

Positive reviews

The challenge Salesforce is an American cloud-based software company headquartered in San Francisco, California. It unites marketing, sales, commerce, service, and IT teams from anywhere with one integrated CRM platform that powers their entire suite of connected apps. Salesforce noticed that it was increasingly challenging to collaborate with cross-functional stakeholders, specially in the coordination of meeting logistics, and understanding key customer concerns and goals. That is why they reached out to Hikko with the following premise: how can we make sure everyone involved in a meeting is informed, prepared, and engaged? The solution Using a product development strategy, our team of specialists built, in only 12 weeks, the Executive Briefing app, turning these critical meetings into polished, collaborative experiences that provide a superior attendee experience. We extended Salesforce’s CRM functionality by linking each meeting to an Opportunity. Our team also integrated the app with Google Calendars and QUIP to present information and interact with Salesforce data in a fun and easy way. We eliminated logistical headaches for Salesforce&#39;s over 2,000 briefings, ensured everyone gets to the right meeting on time, improved in-app metrics, and helped staff prioritize and allocate resources.

See how Salesforce transformed their meetings thanks to an app developed by Hikko

Salesforce users

The challenge Thrive Global is a behavior change technology company that empowers individuals to develop lasting behavior changes in their lives. In partnership with Salesforce, Thrive was looking to integrate its wellbeing platform in SFDC for its users, leveraging the capabilities of Salesforce to drive adoption and improve healthy habits. That is why Thrive asked Hikko as a trusted and committed Salesforce Partner to help develop the app. This is how Camp B-Well, Salesforce’s own employee wellness program, kicked off. The solution We implemented a single seamless app for all Camp B-Well offerings, using the Salesforce Lightning Platform to connect Thrive APIs and Salesforce user information. To drive employee health empowerment, our team connected Thrive services to Salesforce, improving the overall experience and leveraging Big Data objects to store historical data. The goal was to align programming with Thrive B-well pillars, measuring wellbeing impact using reports and Einstein Analytics. The results <ul><li>Wearable integration for iOS and Android devices via Human API.</li><li>Latest Salesforce features used.</li><li>Integration across multiple Salesforce Clouds and Organizations.</li></ul>

Scaling with Hikko

Big corporations and fast-growing startups. Different sizes, different industries.
All our clients note us for being thoughtful, precise, and restless.

Clients

Explore the stories of organizations
succeeding with Hikko.

Scaling with Hikko

Big corporations and fast-growing startups. Different sizes, different industries.All our clients note us for being thoughtful, precise, and restless.

Clients

Explore the stories of organizations succeeding with Hikko.

Big corporations and fast-growing startups. Different sizes, different industries.
All our clients note us for being thoughtful, precise, and restless.

Explore the stories of organizations
succeeding with Hikko.