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Scaling with Hikko

Big corporations and fast-growing startups. Different sizes, different industries.
All our clients note us for being thoughtful, precise, and restless.

Clients

Explore the stories of organizations
succeeding with Hikko.

See how Coca-Cola speeded up their vendor's productivity by 50% with Salesforce

Salesforce

See how Coca-Cola speeded up their vendo...

Services: Implementation, Integrations | Products & Technologies: Sales Cloud | Location: Uruguay

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Learn how Cydcor reduced their selling flow times, leveraging the best of Salesforce with Hikko

Salesforce

Learn how Cydcor reduced their selling f...

Services: Staff augmentation | Products & Technologies: Lightning Design, Experience Cloud | Locatio...

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How AIA uses the full power of Salesforce with Hikko

Salesforce

How AIA uses the full power of Salesforc...

Services: Managed Services | Products & Technologies: Sales Cloud, Experience Cloud, Marketing Cloud...

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See how Salesforce transformed their meetings thanks to an app developed by Hikko

Salesforce

See how Salesforce transformed their mee...

Services: App Development, Integrations | Products & Technologies: Executive Briefing Application | ...

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Find out how Thrive and Hikko transformed Salesforce's employees wellbeing

Salesforce

Find out how Thrive and Hikko transforme...

Services: App Development, Integrations, Einstein Analytics | Products & Technologies: Camp B-Well |...

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Learn how PedidosYa managed to scale its customer service in Latam through automation

CX Automation

Learn how PedidosYa managed to scale its...

Product: Help Center | Location: Argentina, Bolivia, Brazil, Chile, Colombia, Dominican Republic, Pa...

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Find out how Ficohsa digitized its customer service with Hikko's Social Banking

CX Automation

Find out how Ficohsa digitized its custo...

Product: Social Banking | Location: Honduras, Guatemala, Panama, Nicaragua

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Read how Banco de Bogotá applied Hikko's automation products to its digital channels

CX Automation

Read how Banco de Bogotá applied Hikko's...

Product: Social Banking | Location: Colombia

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Delivery Hero transformed customer service in +11 countries with the Help Center

CX Automation

Delivery Hero transformed customer servi...

Product: Help Center | Location: Bangladesh, Cambodia, Hong Kong, Laos, Malaysia, Myanmar, Pakistan,...

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🇺🇸 Headquarters

New York

80 Broad Street, Floor 5

Manhattan, NY, US 10004

+1 917 383 3400

🇺🇾 Main Delivery Center

Uruguay

Dr. Héctor Miranda 2361, Floor 8

Montevideo, MO, UY, 11300

🇧🇷 Delivery Center

Brazil

Tv. São José, 455 - Navegantes

Porto Alegre, RS, BR 90240-200

🇺🇸 Postal Office

9516 SW 167 AVE, SUITE 99

Miami, FL, US 33196

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05 May,2022

Learn how PedidosYa managed to scale its customer service in Latam through automation

Product: Help Center | Location: Argentina, Bolivia, Brazil, Chile, Colombia, Dominican Republic, Panama, Paraguay, Uruguay

CX Automation

Learn how PedidosYa managed to scale its customer service in Latam through automation

The challenge


In its period of expansion in Latin America, PedidosYa faced the great challenge of maintaining the excellent customer service provided by its contact center team. By opening more markets, the number of users and daily orders on the platform grew by leaps and bounds, which meant that it was necessary to provide greater containment for any inconvenience or question that customers might have.


At that moment, PedidosYa decided to contact Hikko to find a solution that would allow them to continue scaling sustainably and at the same time, improve their customer service results without the complexities of growing the team at the same pace.


The solution


Together, we implemented the Help Center, a customized virtual assistant for the PedidosYa desktop and mobile app that allowed the company to provide the necessary information and tools to users to be able to self-manage any type of question and transaction.


The Help Center provided incredible results and helped PedidosYa to continue growing and acquiring users without affecting the experience and quality of the service provided, reducing waiting times and providing a consistent and frictionless journey.

Interactions

x100

Interactions

Reduction of waiting times

50%

Reduction of waiting times

Automation

82%

Automation

Success stories

The word out on the street.

We transform business needs into case studies.

See how Coca-Cola speeded up their vendor's productivity by 50% with Salesforce

See how Coca-Cola speeded...

Learn more

Learn how Cydcor reduced their selling flow times, leveraging the best of Salesforce with Hikko

Learn how Cydcor reduced ...

Learn more

How AIA uses the full power of Salesforce with Hikko

How AIA uses the full pow...

Learn more