Where strategy becomes results
Discover how we've helped industry leaders transform their operations, scale their teams, and unlock the full potential of Salesforce.
Nine Dimensions, One Clear Roadmap: Arcos Dorados' Salesforce Org Assessment
Salesforce sits at the center of Arcos Dorados' regional operation, orchestrating service, e-commerce, refunds, and marketing across millions of interactions a year in LATAM. Hikko ran a full-scope Org Assessment across nine dimensions of the platform and delivered a single, prioritized roadmap so the team knows exactly what to fix, in what order, and why.
Nine Dimensions, One Clear Roadmap: Arcos Dorados' Salesforce Org Assessment
Salesforce sits at the center of Arcos Dorados' regional operation, orchestrating service, e-commerce, refunds, and marketing across millions of interactions a year in LATAM. Hikko ran a full-scope Org Assessment across nine dimensions of the platform and delivered a single, prioritized roadmap so the team knows exactly what to fix, in what order, and why.
From SOAP to seamless: how GoTo rebuilt remote support inside every Salesforce Case
Hikko modernized Rescue by GoTo (the Salesforce package that puts GoTo's remote support inside the agent's Case) by migrating the session engine from legacy SOAP to a modern REST API, adding install-free browser support (Zero Download View), capturing full auditable chat transcripts on every Case, and clearing out workflow friction, all delivered across six governed, US/EU-ready, AppExchange-compliant releases.
How the Milken Institute Put Its Donor Data on Agentforce
The Milken Institute's Business Development team spent hours assembling high-profile donor and sponsor profiles by hand in Word and Excel, so Hikko built an Agentforce Employee Agent that generates them from a single natural-language request — no IT tickets, no spreadsheets, and no waiting.
Living with Salesforce Platform Limits: A Booking Engine Optimized in 3 Weeks
Expo Mexico's booking engine, the core of its event-space business, kept collapsing under everyday data loads. Instead of a costly migration or rewrite, Hikko traced the real problem to implementation debt, refactored the critical Apex, and returned a stable, standards-aligned module ready to grow, in less than 30 days.
From Prospects to Investors: How Regum Capital Increased Their Regional Growth with Hikko
Regum Capital's investment and financial-education business ran on fragmented, manual processes that stalled regional growth. With Hikko and Salesforce, they quickly unified the full lead-to-investor journey, driving +22% education conversion, +18% conversion to investment and +15% client retention across LATAM.
From Hangars to Lounges: How a 2-Million-Passenger Airport Runs It All on One Platform, thanks to Hikko
Uruguay's main international airport was running six commercial businesses on separate systems. Hikko built one unified Salesforce platform to manage all of them, automating contracts, billing, and operations end to end
